Effective Date: August 5, 2026
DTF District respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, uploading artwork, requesting a quote, or contacting our team.
This Privacy Policy explains what information we collect, how we use it, when we disclose it, and the choices available to you.
Information We Collect
We may collect the following categories of information:
Contact Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
Account Information
If you create an account, we may collect your username, password or encrypted login credentials, saved addresses, order history, and account preferences.
Order and Transaction Information
We may collect information about:
- Products and services purchased
- Sizes, colors, quantities, and customization details
- Order history
- Shipping method
- Transaction status
- Refunds, replacements, or order issues
Payments are processed through third-party payment providers. Complete payment card details are generally collected and handled directly by the payment provider rather than DTF District.
Artwork and Customization Files
When you order custom products, we may collect:
- Uploaded artwork
- Logos and graphics
- Gang sheet files
- Personalization details
- Names, dates, photographs, or other content included in a design
- Proof approvals and production instructions
Do not include sensitive personal information in artwork unless it is necessary for your order.
Communications
We collect information you provide when you:
- Submit a contact form
- Request a quote
- Send an email
- Call customer support
- Leave a review
- Report an order problem
- Participate in a promotion
- Subscribe to marketing communications
Technical and Usage Information
When you use our website, we or our service providers may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Time spent on the website
- Click and navigation activity
- Approximate location based on IP address
- Cookie and similar technology identifiers
How We Collect Information
We collect personal information:
- Directly from you
- Automatically through cookies and similar technologies
- Through payment, shipping, website, analytics, and marketing providers
- From publicly available sources when legally permitted
- From another person who places an order or requests a quote on your behalf
How We Use Personal Information
DTF District may use personal information to:
- Process and fulfill orders
- Produce customized products
- Review submitted artwork
- Process payments and refunds
- Arrange shipping and delivery
- Communicate order updates
- Respond to questions and quote requests
- Provide customer support
- Manage customer accounts
- Prevent fraud and unauthorized transactions
- Maintain website security
- Improve our products, services, and website
- Send marketing communications when permitted
- Measure advertising and website performance
- Maintain business, tax, and transaction records
- Enforce our policies and agreements
- Comply with legal obligations
- Protect our customers, business, and legal rights
How We Disclose Information
We may disclose personal information to trusted service providers that help us operate our business, including:
- Website hosting and e-commerce providers
- Payment processors
- Shipping carriers
- Email and communication providers
- Analytics and advertising providers
- Fraud-prevention and security providers
- Customer-support tools
- Cloud storage and file-management providers
- Accountants, attorneys, insurers, and professional advisers
- Production partners when required to complete an order
These providers receive only the information reasonably necessary to perform their services and are subject to their own privacy and security obligations.
Shipping Providers
We disclose necessary delivery information to shipping carriers, including the recipient’s name, shipping address, email address, telephone number, package details, and delivery instructions.
Shipping providers use this information according to their own privacy policies.
Payment Processing
Payments may be handled by third-party payment processors. DTF District may receive limited transaction information, such as payment status, billing name, billing address, transaction identifier, and limited card details.
We do not control how a payment provider processes personal information. Review the provider’s privacy policy for additional information.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for:
- Essential functions: Shopping cart, checkout, account access, security, and website operation
- Preferences: Remembering selections and website settings
- Analytics: Understanding website traffic and performance
- Advertising: Measuring campaigns and displaying relevant advertising
You can manage cookies through your browser settings and any cookie-consent controls available on our website. Blocking essential cookies may prevent parts of the website from functioning correctly.
Where required by applicable law and supported by our systems, we honor recognized opt-out preference signals.
Analytics and Advertising
We may use third-party analytics and advertising services to understand how visitors use our website, measure marketing performance, and improve customer experience.
These providers may collect information through cookies, pixels, or similar technologies. Depending on the service and applicable law, certain advertising disclosures may be considered “sharing” or “selling” personal information for targeted advertising purposes.
DTF District does not sell personal information in exchange for direct monetary payment.
Email and Text Communications
If you subscribe to promotional emails, you may unsubscribe using the link included in the message.
If you consent to receive promotional text messages, you may opt out by following the instructions included in the message, such as replying STOP.
Opting out of marketing does not prevent us from sending necessary transactional messages about orders, payments, shipping, security, or customer-service requests.
Customer Artwork and Content
Artwork and customization files may be used to produce, review, fulfill, support, and maintain records related to your order.
We may retain submitted artwork for customer service, reorders, recordkeeping, dispute resolution, fraud prevention, and other legitimate business purposes.
We will not intentionally use private customer artwork for unrelated advertising or promotional purposes without permission unless the use is otherwise legally permitted.
You are responsible for ensuring that you have the legal right to submit and reproduce all uploaded content.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the purposes described in this policy
- Fulfill and support orders
- Maintain business and tax records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet legal and regulatory obligations
Retention periods vary depending on the type of information, purpose of processing, and applicable legal requirements.
Data Security
DTF District uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. Customers should protect their account credentials and notify us if they suspect unauthorized account activity.
Your Privacy Rights
Depending on where you live and whether applicable privacy law covers DTF District’s processing, you may have the right to:
- Confirm whether we process your personal information
- Access personal information associated with you
- Correct inaccurate personal information
- Request deletion of personal information
- Obtain a portable copy of certain information
- Opt out of targeted advertising
- Opt out of the sale of personal information
- Opt out of certain automated profiling
- Withdraw consent where processing relies on consent
- Appeal the denial of a privacy request
- Receive equal service without unlawful discrimination for exercising privacy rights
These rights may be subject to legal limitations, identity verification, and permitted exceptions.
Submitting a Privacy Request
To submit a privacy request, email support@dtfdistrict.com with the subject line Privacy Request.
Include:
- Your full name
- Email address associated with your account or order
- The right you want to exercise
- Enough information for us to identify relevant records
We may request additional information to verify your identity. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.
If we deny a request, you may reply to the decision and ask us to review the matter as an appeal.
Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe a child has provided personal information, contact us so we can review and delete it when appropriate.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
DTF District is not responsible for the privacy, security, content, or practices of third-party websites. Review their privacy policies before submitting personal information.
Legal and Safety Disclosures
We may disclose personal information when reasonably necessary to:
- Comply with a law, regulation, court order, or legal process
- Respond to a lawful government request
- Investigate fraud or security incidents
- Protect the rights, safety, and property of DTF District, our customers, or others
- Enforce our policies and agreements
- Establish, exercise, or defend legal claims
Business Transfers
If DTF District is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy when our practices, technology, services, or legal obligations change.
The updated policy will be posted on this page with a revised effective date. Continued use of the website after an update means the new policy will apply to future interactions, subject to applicable law.
Contact DTF District
For privacy questions or requests, contact:
DTF District
Email: support@dtfdistrict.com
Phone: (240) 667-2437
Location: Maryland, USA
Business Hours
Monday–Friday: 8:00 AM–5:00 PM
Saturday: 9:00 AM–5:00 PM
Sunday: Closed