At DTF District, we are committed to delivering your custom printing orders safely, accurately, and as quickly as possible. This policy provides information about our shipping methods, costs, delivery estimates, tracking, and package-related concerns.
Order Processing
Most DTF District products are custom-made or printed to order. Production begins after:
- Payment has been received
- Complete order information has been submitted
- Print-ready artwork has been received
- Any required proof or customization details have been approved
Production time depends on the product, quantity, artwork quality, customization requirements, and current order volume.
Orders containing incomplete information, incorrect artwork, low-resolution files, or missing approvals may be delayed.
Production Time and Shipping Time
Production time and shipping time are separate.
Production time is the time required to prepare, print, inspect, and package your order. Carrier delivery time begins after the completed order has been picked up or accepted by the shipping carrier.
Choosing an expedited shipping service does not shorten the time required to produce your order.
Shipping Options
Available shipping methods may include:
- USPS Priority Mail: Estimated delivery within 2 business days.
- UPS Ground: Estimated delivery within 1 business day for eligible destinations.
- UPS Next Day Air Saver: Delivery on the next business day.
- UPS Next Day Air: Delivery by the next business day.
- USPS Priority Mail Express: Estimated delivery within 1 business day where available.
- UPS Next Day Air Early: Early delivery on the next business day where available.
Shipping options depend on the destination, package size, weight, and carrier availability. Only eligible services will appear during checkout.
Carrier delivery times begin after the package has entered the carrier’s network. Weekends, holidays, weather conditions, service interruptions, and destination restrictions may affect delivery.
Carrier guarantees are subject to the selected carrier’s current terms, limitations, and service availability.
Shipping Costs
Shipping charges are calculated according to:
- Selected shipping method
- Package weight and dimensions
- Delivery destination
- Product type
- Number of items ordered
The exact shipping cost will be displayed during checkout before payment is completed.
Free Shipping
DTF District offers free ground shipping on qualifying orders over $175.00.
This offer:
- Is automatically applied during checkout
- Applies only to eligible ground shipping
- Is valid within the continental United States
- Does not apply to expedited or next-day services
- Requires a qualifying merchandise subtotal over $175.00
If you select an expedited shipping method, the applicable expedited shipping charge will be displayed during checkout.
Shipping Destinations
We proudly ship to customers throughout the United States.
Shipping options may be limited for P.O. boxes, military addresses, U.S. territories, Alaska, Hawaii, and other locations with carrier restrictions.
Tracking Information
When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address provided during checkout.
Tracking information may take time to update after a shipping label is created. A label notification does not always mean the carrier has already received or scanned the package.
Correct Shipping Address
Customers are responsible for submitting a complete and accurate shipping address.
Before completing your order, verify:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City, state, and ZIP code
- Email address
- Phone number
Contact DTF District immediately if you discover an address error. Address changes cannot be guaranteed after production has begun or a shipping label has been created.
DTF District is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address submitted by the customer.
Returned-to-Sender Packages
Packages may be returned because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Refused delivery
- An unclaimed package
- Carrier restrictions
- An inaccessible delivery location
The customer may be responsible for additional shipping charges before the package can be shipped again.
Original shipping charges are not refundable when a shipment is returned because of an incorrect address, refused delivery, or failure to claim the package.
Carrier Delays
Once a package has been accepted by the shipping carrier, delivery is subject to the carrier’s operations.
Delays may occur because of:
- Severe weather
- Natural disasters
- Holiday shipping volume
- Transportation disruptions
- Incorrect addresses
- Carrier service interruptions
- Events outside DTF District’s reasonable control
DTF District cannot guarantee delivery dates or prevent delays after a package has entered the carrier’s network. We will provide available tracking information and assist with reasonable carrier inquiries when possible.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it:
- Confirm that the shipping address is correct.
- Check entrances, porches, side doors, mailrooms, parcel lockers, and other delivery areas.
- Ask household members, neighbors, building staff, or office personnel.
- Allow a short period for the package to appear, as carriers may occasionally scan packages before final delivery.
- Contact the shipping carrier using your tracking number.
- Contact DTF District if the package remains missing.
A delivered tracking status does not automatically qualify an order for a refund or replacement. A carrier investigation may be required.
Lost Packages
If tracking has not updated or the carrier confirms that a shipment may be lost, contact DTF District with:
- Your full name
- Order number
- Shipping address
- Tracking number
- Any information received from the carrier
We may begin a carrier inquiry or shipping claim. Any refund, replacement, or other resolution will be determined after reviewing the tracking history and carrier findings.
Damaged Packages
Inspect your order promptly after delivery.
If your package arrives damaged:
- Keep the product and all original packaging.
- Photograph the shipping box or mailer.
- Photograph the shipping label.
- Take clear pictures of the damaged product.
- Contact DTF District as soon as possible.
- Include your order number and a description of the damage.
Do not discard the damaged item or packaging until our team has completed its review.
Multiple Shipments
Orders containing different product types or production requirements may be shipped in separate packages.
If your order is divided into multiple shipments, you may receive a different tracking number for each package.
Order Changes and Cancellations
Contact us immediately if you need to request an order change or cancellation.
Because custom products may enter production quickly, changes and cancellations cannot be guaranteed after payment, artwork approval, production, or shipping-label creation.
Contact DTF District
For shipping questions or assistance with an order, contact us:
Email: support@dtfdistrict.com
Phone: (240) 667-2437
Business Hours
Monday–Friday: 8:00 AM–5:00 PM
Saturday: 9:00 AM–5:00 PM
Sunday: Closed
Please include your order number when contacting us about a shipment.