At DTF District, every order is produced with care and reviewed for quality before it leaves our facility. Because many of our products are customized, printed on demand, or created using customer-submitted artwork, they cannot be restocked or resold.
Please review this policy carefully before placing an order.
Custom Products Are Final Sale
All customized, personalized, and made-to-order products are final sale unless they arrive damaged, contain a verified production defect, or differ materially from the approved order.
Final-sale products include:
- Custom DTF transfers
- DTF gang sheets
- UV DTF stickers and decals
- Custom apparel
- Embroidered products
- Custom banners and signs
- Personalized promotional products
- Products made with customer-submitted artwork
- Items produced in customer-selected sizes, colors, or quantities
We do not accept returns or issue refunds for a change of mind, incorrect customer selection, or artwork mistake submitted with an order.
Report an Order Problem
Inspect your order promptly after delivery. Any request involving damaged, defective, missing, or incorrect products must be submitted within 7 calendar days of delivery.
Email support@dtfdistrict.com and include:
- Your full name
- Order number
- A clear description of the problem
- Photographs of the entire product
- Close-up photographs showing the issue
- Photographs of the packaging and shipping label, if damaged
- Any additional information requested by our team
Keep the products and original packaging until the review is complete. Claims submitted without clear photographs or supporting information may be delayed or denied.
Eligible Order Problems
An order may qualify for review when:
- DTF District sent the wrong product
- The quantity received does not match the confirmed order
- The product contains a verified production defect
- The printed design materially differs from the approved artwork
- The package or product arrived damaged
- An item listed in the shipment is missing
Submitting a claim does not automatically guarantee a refund. Each request is reviewed based on the order details, submitted artwork, photographs, application method, and other available information.
Available Resolutions
When DTF District confirms that an error occurred on our part, we may provide an appropriate resolution, including:
- Reprinting the affected product
- Replacing the incorrect or defective item
- Issuing store credit
- Providing a partial refund
- Providing a full refund for the affected item
The resolution will depend on the nature and extent of the verified issue.
We may require the affected product to be returned before approving a replacement or refund. Do not return any product without receiving authorization and return instructions from DTF District.
Non-Returnable and Non-Refundable Situations
Returns, replacements, and refunds are not available for:
- Change of mind
- Incorrect size, color, product, or quantity selected by the customer
- Incorrect spelling, dates, names, or information in submitted artwork
- Low-resolution, blurry, pixelated, or improperly prepared artwork
- Unwanted backgrounds included in customer-submitted files
- Incorrectly arranged or sized gang sheets
- Customer-approved designs or proofs
- Minor color differences between screens and printed products
- Normal variations in materials, garments, printing, or embroidery
- Items damaged after delivery
- Products that have been worn, washed, altered, cut, pressed, applied, or used
- Incorrect heat-press application
- Incorrect UV DTF application
- Failure to follow care or application instructions
- Delays caused by an incorrect shipping address
- Packages marked as delivered by the carrier
- Carrier delays outside DTF District’s reasonable control
Nothing in this policy limits any rights or remedies that cannot legally be excluded.
Customer-Submitted Artwork
DTF District prints using the artwork submitted or approved by the customer.
Customers are responsible for reviewing:
- Spelling and wording
- Design dimensions
- Image quality
- Colors
- Transparency
- Orientation
- Placement
- Gang sheet layout
- Product, size, and quantity selections
Artwork problems included in the submitted or approved file are not considered production defects.
DTF District may notify customers if an obvious problem is discovered, but we cannot guarantee that every artwork issue will be identified before production.
DTF Transfer Application Problems
DTF transfers must be applied using the correct temperature, time, pressure, peeling method, and finishing press.
Application failures caused by incorrect equipment, insufficient pressure, excessive or insufficient heat, improper peeling, incompatible material, or failure to follow instructions do not qualify for a refund or replacement.
We strongly recommend testing one transfer before applying the entire order. If the first transfer does not apply correctly, stop and contact DTF District before continuing.
UV DTF Application Problems
UV DTF stickers must be applied to a clean, dry, smooth, and compatible surface.
Application problems caused by dust, moisture, oil, rough surfaces, porous materials, incorrect placement, repositioning, or improper application do not qualify for a refund or replacement.
Applied or partially applied UV DTF products cannot be returned.
Custom Apparel Sizing
Customers are responsible for selecting the correct apparel sizes before ordering. Review the available size chart and product information carefully.
Custom apparel cannot be returned or exchanged because of fit, preference, or an incorrect size selected by the customer.
If DTF District sends a size different from the size shown on your confirmed order, contact us within 7 calendar days of delivery.
Order Changes and Cancellations
Contact us immediately if you need to request a change or cancellation.
Because custom orders may enter production quickly, changes and cancellations cannot be guaranteed after:
- Payment has been completed
- Artwork has been submitted or approved
- Materials have been ordered
- Production has started
- A shipping label has been created
Once production begins, the order is final and generally cannot be canceled or refunded.
Damaged Shipping Packages
If your package arrives damaged, keep the product, shipping container, protective materials, and shipping label.
Contact us within 7 calendar days and provide clear photographs. We may need this information to submit a claim with the shipping carrier.
Do not discard the packaging until DTF District confirms that the review is complete.
Unauthorized Returns
Do not mail or deliver a return without prior authorization.
Unauthorized returns may be refused or returned to the sender. Customers are responsible for return shipping unless DTF District confirms that the return resulted from our error.
Approved Refunds
Approved refunds are issued to the original payment method whenever possible. After DTF District processes a refund, additional time may be required for the bank or payment provider to post it to the customer’s account.
Original and return shipping charges are generally nonrefundable unless DTF District confirms that the order problem resulted from our error or a refund is otherwise required by law.
Contact DTF District
To report a problem or request a return review, contact us:
Email: support@dtfdistrict.com
Phone: (240) 667-2437
Business Hours
Monday–Friday: 8:00 AM–5:00 PM
Saturday: 9:00 AM–5:00 PM
Sunday: Closed
Please include your order number, explanation, and clear photographs when contacting us.